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F.A.Q.
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No, a membership is not required. You can choose to use our services on a one-time basis for installation or setup. Once your equipment is installed or your website is created, ongoing support will not be provided unless you have an active membership plan. However, we highly recommend a membership, as it ensures continued support and helps maintain the performance and reliability of your systems and services.
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Yes. We offer yearly payment plans that provide a cost-effective way to maintain your services over time, helping you save compared to monthly billing.
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Our Help Desk provides professional IT support and troubleshooting to ensure your systems run smoothly. Support availability and response priority are based on your membership level, ensuring that members receive the assistance they need when they need it most.
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Whenever possible, we prefer to meet with clients in person to provide the most accurate and personalized assessment. However, we also offer remote consultations via phone or video call to accommodate your schedule and specific needs.
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Yes. We offer nonprofit pricing for verified 501(c)(3) nonprofit corporations. Please contact us before choosing a membership plan so we can provide a significant discount on select rates and memberships.
Choose your plan!
Our tier-one, white-glove IT solution for organizations where downtime is simply not an option. The Gold Membership offers the ultimate peace of mind with true 24/7/365 help desk availability and absolute priority on all service calls. Backed by a Dedicated Account Manager to align IT infrastructure with your corporate vision, and reinforced by unlimited enterprise-grade antivirus protection across every single device and server in your network, this is the definitive package for total operation
The Platinum Membership is engineered for ambitious, fast-moving enterprises that demand round-the-clock weekday support and hands-on digital management. Moving away from just hosting, this tier takes full ownership of your web presence with complimentary development and maintenance services. Paired with expanded 12/5 help desk availability and enterprise-grade security for your core hardware, it ensures your team stays productive and your infrastructure remains impenetrable.
Elevate your business resilience and online presence with the Silver Membership. Building upon our baseline support, this tier shifts your IT strategy from reactive to proactive. By bundling robust disaster recovery and continuity planning with free website hosting, it ensures your digital storefront stays live, and your critical data remains protected—all while giving you discounted access to premium hardware and software.
Designed for small businesses and growing teams looking to establish a reliable technical foundation. The Basic Membership delivers essential IT support to keep your daily operations running smoothly and securely. With fixed-schedule help desk access, standard security upkeep, and exclusive store access, you gain peace of mind and strategic technology alignment without breaking the budget.
Why Join?
Join Miller Penn Networks' membership program for exclusive benefits tailored to your business needs. Access priority support, personalized solutions, cost-saving discounts, and advanced features to drive productivity. Experience the difference today!