Remote Support

Remote Support Disclaimer

Effective Date: 1/20/2025

By engaging with and consenting to the remote support services provided by Miller Penn Networks, LLC (“Company”), you affirm your acceptance of the following terms and conditions. These stipulations adhere to applicable U.S. statutes, including but not limited to the Computer Fraud and Abuse Act (CFAA), Federal Trade Commission (FTC) guidelines, and state and federal data privacy regulations.

1. Authorization

  • By initiating a remote support session, you explicitly authorize the Company to access your device to diagnose and resolve technical issues remotely.

  • Unauthorized device access is strictly prohibited under U.S. law. Your consent ensures compliance with the Computer Fraud and Abuse Act (18 U.S.C. § 1030).

2. Responsibility for Data Integrity

  • It is the sole responsibility of the client to back up all essential data before the commencement of a remote session. The Company assumes no liability for any data loss, corruption, or hardware malfunction arising during or after the session.

  • Adhering to FTC guidelines, the Company will implement reasonable measures to mitigate risks to data integrity.

3. Limitation of Liability

  • To the maximum extent allowed under U.S. law:

    • The Company disclaims all warranties, whether expressed or implied, including but not limited to implied warranties of merchantability, fitness for a specific purpose, and non-infringement.

    • The Company shall not be liable for indirect, incidental, or consequential damages, such as loss of profits, data, or business operations, except in instances of gross negligence or intentional misconduct.

4. Compliance with Privacy Legislation

  • The Company complies with all applicable state and federal privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and, where relevant, the General Data Protection Regulation (GDPR).

  • Remote sessions are conducted using secure, encrypted channels. The Company will not access, utilize, or disclose your personal data without explicit consent.

5. Scope of Services

  • The scope of remote support is strictly confined to the specific technical issues reported by the client. Any additional services or unrelated technical issues will necessitate a distinct agreement or an on-site visit.

  • In alignment with FTC standards, the Company ensures transparency in service scope and associated fees.

6. Termination Rights

  • Either party reserves the right to terminate the remote session at any point for any reason. Disruptive or unauthorized session termination by the client may nullify service guarantees.

7. Fees and Payment Obligations

  • By requesting remote support services, you agree to adhere to the payment terms as outlined in your service agreement. Delayed payments may incur additional fees and be subject to collection actions pursuant to the Fair Debt Collection Practices Act (FDCPA).

8. Absence of Guaranteed Resolutions

  • While the Company endeavors to resolve reported technical issues, it cannot guarantee that all problems will be rectifiable via remote support.

9. Indemnification

  • You agree to indemnify and hold harmless the Company, its affiliates, employees, and contractors from any claims, damages, or liabilities arising from your utilization of the remote support services.

10. Compliance with Consumer Protection Standards

  • The Company adheres to U.S. consumer protection laws, ensuring:

    • Transparent disclosure of service fees and charges prior to initiating support.

    • Accurate representation of service capabilities in marketing and communications, as mandated by FTC regulations.

    • The resolution of disputes through good-faith negotiations or mediation, where necessary.

11. Acceptance and Governing Law

  • By initiating or participating in a remote support session, you affirm that you have read, comprehended, and agreed to the terms delineated in this disclaimer.

  • These terms are governed by the laws of the United States and the state of Pennsylvania, without regard to conflict of law principles.